Delivery Policy
TERMS AND CONDITIONS: ORDER POLICIES, DELIVERY, AND REFUNDS
At Glorist Flower Shop, we aim to provide high-quality arrangements and reliable delivery. However, factors beyond our control—such as weather, traffic, or courier delays—may affect our services. We are committed to resolving any issues promptly.
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Order Changes or Cancellations
To cancel or reschedule an order, please notify us at least 24 hours before the scheduled delivery. Once materials are prepared and the bouquet is assembled, cancellations are no longer possible. Rescheduling is subject to same-day availability but cannot be moved to the following day once the bouquet is made. -
Damaged or Incomplete Orders
If your order arrives damaged, with withered flowers, or incomplete, we will address the issue with a rebate, replacement, or full refund, depending on the situation. -
Refunds
Refunds or rebates will be processed within 2-3 banking days. Transfer fees or charges related to cancellations will be deducted unless the cancellation is due to a damaged or incomplete order. -
Delivery Time
Due to traffic in Metro Manila, we provide a 2-4 hour delivery window. While we try to honor specific delivery times, delays may occur. We will notify you if there is a delay and explain the cause. -
Recipient Unavailability
If the recipient is unavailable, we will attempt to contact the sender or recipient for further instructions. If no one is reachable within 15 minutes, we may leave the flowers with a neighbor, receptionist, or security guard if allowed. Redelivery may incur additional fees if the rider is already in the area. If we cannot leave the flowers and cannot contact anyone, the delivery will be marked as complete with no refund issued. -
Flower Availability
If a chosen flower is unavailable, we will inform you and offer a substitute of equal value, quality, and color. If you prefer, we can cancel the order and provide a full refund. -
Delivery Charges
Delivery within Metro Manila is free. Additional fees may apply for areas outside Metro Manila, including Bulacan, Rizal, Cavite, and Laguna.
By placing an order with Glorist Flower Shop, you agree to these terms and conditions. We appreciate your trust and strive to ensure your satisfaction.