TERMS AND CONDITIONS: ORDER POLICIES, DELIVERY, AND REFUNDS

 

By purchasing from Glorist Flower Shop, you confirm that you have read, understood, and agreed to the following terms. These policies ensure a smooth transaction and help us provide the best service possible.

1. General Terms

✔ All orders placed through our website are subject to availability and acceptance.
✔ We reserve the right to decline or cancel orders due to stock limitations, location restrictions, or unforeseen circumstances.

2. Order Processing & Payment

✔ Orders are confirmed only after full payment is received.
✔ Customers are responsible for verifying all order details (recipient name, address, contact number, and delivery date) before confirming the purchase. We are not liable for incorrect information provided.

3. Delivery Policy

✔ Delivery Attempts: If the recipient is unavailable upon delivery, the order may be turned over to a trusted neighbor or building staff with the sender or recipient’s consent. If no authorized person is available, the order will be returned to our shop for pickup. Redelivery fees may apply.
✔ Third-Party Couriers: We may use external couriers, and their delivery schedules and delays are beyond our control. Delays caused by traffic, weather, or courier issues are not grounds for refunds.
✔ Delivery Confirmation: We will notify the sender via text, Messenger, or email once delivery is completed. If possible, a photo of the recipient may be sent (not guaranteed).
✔ Delivery Rescheduling: Changes to delivery within the same day may be subject to additional fees and may affect the flower quality if exposed to heat or delays.

4. No Return, No Refund Policy

✔ Due to the perishable nature of fresh flowers, all sales are final once the order is processed.
✔ Returns are accepted for quality-related issues only. Personal preferences such as “not liking” the arrangement are not valid grounds for a return.
✔ Refunds, returns, or replacements will not be provided for the following:

  • Change of mind after placing an order
  • Delivery failure due to incorrect address or recipient unavailability
  • Slight variations in flower colors, sizes, or arrangements (as natural products may differ slightly from reference photos)
    ✔ In cases of damaged flowers, wilted bouquets, or incomplete packages, issues must be reported within 24 hours of receipt. We will assess the situation and offer either a:
  • Rebate, replacement, or full refund, depending on the severity of the issue.
    ✔ For payment rebates or full refunds, clients will be advised as soon as possible. Processing may take 2 to 3 banking days, with applicable transfer fees and charges deducted from the refundable amount.

5. Cancellation & Order Changes

✔ Cancellations, rescheduling, or changes to an order must be made at least 24 hours before the scheduled delivery.
✔ Requests for cancellation less than 24 hours before delivery will not be accepted.
✔ If a cancellation is approved, transfer fees or other applicable charges may be deducted from the refund amount.

6. Product Availability & Substitutions

✔ All products are subject to availability. If an item is out of stock, we will try to coordinate with the client at least a day before delivery for a suitable replacement of equal value, quality, and color.
✔ If no suitable replacement is available, the client may opt for a full refund.

7. Recipient Responsibility & Care Instructions

✔ Flowers are perishable. It is the recipient’s responsibility to water and maintain the flowers after delivery. Failing to do so will naturally reduce their lifespan.
✔ If you are ordering flowers for someone else, ensure you select an arrangement that matches their preferences, as style preferences are not grounds for returns or refunds.

8. Force Majeure (Uncontrollable Events)

✔ We are not responsible for delivery delays or order cancellations caused by natural disasters, extreme weather, accidents, road closures, or other unforeseen events beyond our control.

9. Agreement to Terms

By purchasing from Glorist Flower Shop, you acknowledge and accept these Terms & Conditions. We reserve the right to update our terms at any time, and continued use of our website implies agreement to any changes.

✅ IMPORTANT REMINDER: PLEASE REVIEW ALL ORDER DETAILS BEFORE CHECKOUT. By proceeding with your purchase, you agree to the above terms.