TERMS AND CONDITIONS: ORDER POLICIES, DELIVERY, AND REFUNDS

TERMS AND CONDITIONS: ORDER POLICIES, DELIVERY, AND REFUNDS

At Glorist Flower Shop, we strive to provide our clients with the utmost satisfaction through our beautiful arrangements and reliable delivery service. However, please note that certain circumstances beyond our control, such as weather conditions, traffic congestion, flower supply shortages, and unforeseen errors by our courier partners, may impact the quality of our services. In such cases, we are committed to resolving any issues promptly and to the best of our abilities.

1. CANCELLATION / RESCHEDULING / CHANGE OF ORDER

To make changes to your order, such as cancellations or rescheduling, we kindly request that you notify us at least 24 hours prior to the scheduled delivery time. Once the raw materials have been prepared and the bouquet assembled, cancellations will no longer be possible. For rescheduling, please note that it can only be accommodated within the same day and is subject to availability. We are unable to reschedule deliveries for the following day once the bouquet has been assembled, as it may compromise the quality and freshness of the flowers.

2. DAMAGED ITEM OR INCOMPLETE PACKAGE

If you receive a damaged item, withered flowers, or an incomplete package, we will make every effort to address the situation. Depending on the severity of the issue, we may offer a rebate, replacement of the damaged or withered bouquet, or a full refund.

3. REFUND

For payment rebates and full refunds, we will notify you promptly and process the refund within 2 to 3 banking days. Please be aware that transfer fees and other charges related to order cancellations prior to delivery will be deducted from the refundable amount unless the cancellation falls within the scope of TERMS AND CONDITIONS No. 2 or No. 6.

4. DELIVERY TIME

Due to unpredictable traffic conditions in Metro Manila, we offer a 2 to 4-hour time range for deliveries. While we will make every effort to accommodate requests for specific delivery times, we cannot guarantee exact adherence. In the event of a delayed delivery, we will promptly inform the sender and provide details about the cause of the delay.

5. RECIPIENT UNAVAILABILITY

If the intended recipient is unavailable at the time of delivery, we will seek consent from the sender or recipient to deliver the item to a known person in the vicinity. If a new location or rescheduling is requested on the same day, additional fees may apply. Please note that such changes may affect the quality of the flowers, as prolonged exposure to heat can compromise their freshness.

6. FLOWER AVAILABILITY

Our products are subject to availability. If we are unable to supply the chosen item, we will inform the client at least one day prior to the scheduled delivery. We will then coordinate with the client to substitute the unavailable product with an item of equivalent value, quality, and color. If the client prefers to cancel the order, a full refund will be provided.

7. DELIVERY CHARGE

We offer free delivery within Metro Manila. However, additional fees may apply for deliveries to areas outside Metro Manila, such as Bulacan, Rizal, Cavite, and Laguna, based on the distance from our shop.

By engaging in a transaction with Glorist Flower Shop, you acknowledge and agree to abide by these terms and conditions. We value your trust and are committed to ensuring your satisfaction.